Wipro Careers 2024: Wipro is Mass Hiring Freshers and Experienced candidates for the Tech Support Engineer role for Bangalore location in India. Interested candidates can check the complete details below and apply using the link provided at the bottom of the post.
Details about Wipro Careers 2024: Tech Support Engineer
| Company name | Wipro |
| Job Role | Tech Support Engineer |
| Work Location | Bengaluru, India |
| Job Type | Full Time |
| Experience | Freshers and Experienced |
| Qualification | Any Degree |
| Batch | Not Mentioned |
| Expected Salary | 4 LPA |
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Qualifications
- Graduate
- CCNA or equivalent networking qualifications
Essential Hiring Skills
- Accuracy and attention to detail
- Excellent written language and comprehension
- Aptitude to comprehend articles and good analytical skills
- Ability to multitask
- MS Excel
- Neutral Voice and Accent and call management
- Process Knowledge
Roles and responsibilities
- Handles direct customer inquiries
- Provides technical support to customers.
- Troubleshoots and repair solutions. Understand network architecture required to support VoIP services.
- Recommends network hardware, software and design elements.
- Answers technical questions, solve technical problems and suggest appropriate workarounds.
- Provides quick and accurate handling of support interactions ? phone, chat, screen sharing & email.
- Handles and resolve customer inquiries, questions, complaints, and concerns with the highest degree of courtesy and professionalism utilizing all resources available given to Tier 1 Representatives.
- Offers alternative solutions when appropriate if the issue is beyond the representative’s training and scope of responsibility with the objective of resolving the customer’s concerns.
- Adhere to schedules, guidelines, and requirements in accordance with the Company’s set policies and procedures.
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