Deloitte Careers 2024: Mass Hiring Junior IT Associate (Freshers and Experienced). Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day.
Details about Deloitte Careers 2024: Junior IT Associate Hiring 2024
| Company name | Deloitte |
| Job Role | Junior IT Associate |
| Work Location | Hyderabad, India |
| Job Type | Full Time |
| Experience | Freshers and Experienced |
| Qualification | Non-Engineering Graduate (Sciences, BSC- IT, BCA e.tc) |
| Batch | Not mentioned |
| Expected Salary | 6.5 LPA |
Roles & Responsibilities:
- Entry level role with min of 6 month to 1 year of experience.
- Respond to customer inquiries through multiple channels – Phone, chat and web tickets.(calls, webforms, emails, chats and voicemails).
- Developing a higher level of accuracy and speed in task completion, demonstrating the ability to efficiently process transactions, showing proficiency in client service
- Communicate (verbal and written) with customers from different countries and cultures (Americas, EMEA, APAC)
- Recording, diagnosing, troubleshooting, resolving incidents and service requests based on a defined scope of support.
- Strive to achieve client satisfaction while maintaining technical accuracy and efficiency with adherence to contact quality guidelines.
- Stay up to date with outage, knowledge update alerts that are communicated on a need basis.
- Responsible to resolve assigned incident/problems, displaying clear understanding of SLA and Incident lifecycle.
- Reporting and updating supervisors for daily progress and guidance on assignments and concerns.
- Demonstrate flexibility in working in different shifts (24×7 operations).
- Developing a high level of accuracy and speed in task completion, demonstrating the ability to efficiently process transactions, showing proficiency in client service
Qualifications
- 6-18 months of prior work experience (preferably in service desk)
- Non-Engineering Graduate (Sciences, BSC- IT, BCA e.tc.,) (Tier 3 or non-tiered)
Technical Skills:
- Basic understanding of Microsoft Office applications (Outlook, Excel, Word, PowerPoint)..
Soft Skills:
- Basic troubleshooting skills to diagnose and resolve/address customer issues/requests
- Posseses required communications skills both verbal and written.
- Work hour flexibility
- Agility and positive attitude for learning
- Team player with mindset to share knowledge, maintain transparency and grow together with team.
- Agility for quick learning
- Problem-solving skills
- Analytical skills
- Work hour flexibility
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Looking for a Junior IT Associate